TERMS AND CONDITIONS GENERAL INFORMATIONS
These General Conditions of Sale concern the purchase of Stilo Fetti products s.r.l. carried out remotely via a telematic network on the website www.www.stilofetti.it, belonging to Stilo Fetti s.r.l., based in Rome, via degli Orfani, 82. Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99, Legislative Decree. 206/05; the information directed at the conclusion of the contract will be submitted to the art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree. 196/03.
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The contracts for the sale of products on the site www.stilofetti.it are considered concluded when the purchase order made by the customer to Stilo Fetti s.r.l. and the latter accepts it. Stilo Fetti s.r.l. promptly send the customer receipt of the purchase order made by the customer. The customer, with the electronic transmission of his purchase order, declares to have read and accepted these general conditions of contract and undertakes to observe and respect them in its relations with Stilo Fetti s.r.l.
TREATMENT OF PERSONAL DATA
Stilo Fetti s.r.l. pursuant to art. 13 of Legislative Decree 196/2003 informs that personal data and tax records also acquired verbally in reference to the established commercial relationships, provided directly by the interested parties, or otherwise acquired within the company's activities, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations set by them In relation to the aforementioned, the rights referred to in Article 7 of the Legislative Decree may be exercised. 196/2003.
CUSTOMER OBLIGATIONS
Before sending the purchase order, the Customer must carefully read these general conditions of sale. The submission of the purchase order implies their full knowledge and acceptance. Finally, once the on-line purchase procedure has been completed, the Customer is obliged to print and keep these general sales conditions, already viewed and accepted during the conclusion of the contract.
DEFINITION OF THE ORDER
By sending the order online, the Customer transmits to Stilo Fetti s.r.l. a proposal to purchase the product and / or products included in the cart. When the Customer places an order online for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale. Stilo Fetti s.r.l. will communicate to the Customer the acceptance and confirmation of the order. In particular Stilo Fetti s.r.l. will not accept orders: if the material, when ordering was not available in stock and / or if the customer can not or does not want to pay using credit cards (Paypal), bank transfer or cash on delivery. It is possible to place an order both through the www.stilofetti.it website at the prices and conditions stated on it and at authorized dealers.
PURCHASE METHODS
The customer purchases the product, the characteristics of which are illustrated on-line in the relative descriptive and technical sheets, at the price indicated therein, together with the delivery costs specified on the website. (any costs for cash on delivery are excluded). Before the purchase order is sent, the unit cost of each selected product is summarized, along with the total cost in the case of the purchase of several products and the related delivery costs. Once the purchase order has been submitted, the customer will receive from Stilo Fetti s.r.l. an e-mail message confirming receipt of the purchase order and containing information on the main characteristics of the purchased good, detailed indication of the price, delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of contract and to information on the existence of the right of withdrawal, on the terms and conditions of its exercise displayed on the site. Following the approval of the Decree Law of 4 July 2006 no. 223 "bis maneuver" Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, entered into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in case of issue invoice, and Decree Law 78 of May 31, 2010 converted into Law 122 of July 30, 2010, requires the need to require customers to communicate VAT and TAX CODE in the appropriate fields on the site.
ARTICLES PREVIEW OR ONLY ON RESERVATION
When the product is on our site with the words "IN OUTPUT TO ......" the customer can preview all the news, with delivery indicated under the product in question. It will be our task to communicate to the customer when the product is available for shipment. It is possible to delay the announced date (not depending on us), in this case it will be our concern to warn the final customer. - When the product is on our site with the words "ONLY IN BOOKING" the shipment will be made in ten working days from the payment.
PAYMENT
The customer can make the payment due by choosing one of the following methods listed. Payment by credit card: In the event that the consumer intends to make the payment by credit card, he can use the payment procedure with PayPal, suitable to ensure the confidentiality of data provided by customers. For any further information and legal agreements, please refer the customer to the www.paypal.com website. Cash on delivery: Cash on delivery is accepted only if paid by cash or bank draft; consequently, pursuant to and for the purposes of art. 1197 of the Civil Code, payments by bank check will not be accepted. Cash on delivery will be subject to a surcharge that will be communicated to the customer following each order placed. This surcharge is due solely and exclusively to the Courier chosen and used by Stilo Fetti s.r.l. Payment by bank transfer: Payment by bank transfer can be made using the following details: - IBAN: EN 15 T 01005 03215 0000000 11911 - Header: Stilo Fetti s.r.l. In the event that the payment is made by bank transfer, the purchased good will be shipped in the manner specified in the following paragraph "Delivery of Products", to the address indicated by the customer upon receipt of the credit, then on average within two / five days after the bank transfer (the timing varies depending on the credit institution used). To facilitate the process, a payment receipt can be sent together with your order number by fax to: 06.6780746 or via e-mail to: info@stilofetti.it.
DELIVERY OF PRODUCTS
The purchased good, together with the related invoice, is delivered by courier to the address specified by the Customer when ordering online. Any specific needs must be presented by the customer to Stilo Fetti s.r.l. Stilo Fetti s.r.l. guarantees the delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the transaction. (For payment by cash on delivery the 15 days will be counted from the date of receipt of the order by e-mail.). In the event that the customer chooses the method of delivery on delivery, payment must be made exclusively through cash or cashier's check, to be delivered directly to the courier upon receipt of the goods. If Stilo Fetti s.r.l. can not guarantee delivery within the aforementioned terms, an additional 10% discount will be applied to the total cost of Stilo Fetti s.r.l. of reference. In the case of non-delivery due to the absence of the recipient, to the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (Stilo Fetti s.r.l.).
CONFORMITY GUARANTEE AND DEFECTIVE PRODUCTS
The products purchased on the www.stilofetti.it website are subject to the regulation on the sale of consumer goods. The delivered products comply with the characteristics illustrated on-line in the relative descriptive and technical sheets. Stilo Fetti s.r.l. is liable to the customer for the conformity defects existing at the time of delivery of the goods. For warranty terms, refer to the
LIMITED WORLD WARRANTY
Stilo Fetti s.r.l., present and downloadable in electronic format on the website www.stilofetti.it
RIGHT OF WITHDRAWAL
The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Stilo Fetti s.r.l., without any penalty, within 10 (ten) ten working days from the receipt of the goods. The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the www.stilofetti.it website.
The consumer has no right of withdrawal in the following cases:
- For customized products (engravings)
- For Limited Edition Limited Edition products
- For products with a purchase cost of less than € 35.00
- For products previewed or by reservation The aforementioned clauses are not valid if the purchased products have defects in form or production imperfections
The right of withdrawal with full or partial refund of the amount paid is valid only and exclusively in the event that the product has factory defects or features that do not conform to the description.
METHODS FOR THE ERSERCICE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within the aforementioned term, a written communication to the address of Stilo Fetti s.r.l. by registered letter with acknowledgment of receipt. The notice of withdrawal may be sent, within the same period, also by telegram or fax, provided it is confirmed by registered mail with return receipt within the following 48 hours. In case of exercise of the right of withdrawal, the communication must be made to the following address:
Stilo Fetti s.r.l.
Via degli Orfani, 82
00186 Rome
Fax 06.6780746 Tel. 06.6789662
If the goods have been delivered, the customer is required to return it to Stilo Fetti s.r.l. within the period of 15 (fifteen) working days from the date of delivery of the goods. The good must be returned to Stilo Fetti s.r.l. complete with every accessory, instruction manuals and all that was originally delivered to the customer, as well as packed in its original envelopes. A copy of the electronic receipt of the order must be attached to the returned product. The cost of returning the goods to Stilo Fetti s.r.l. they are charged to the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions of this clause, Stilo Fetti s.r.l. is required to reimburse the sums paid by the customer. In particular, Stilo Fetti s.r.l. will proceed free of charge to the transmission of the re-credit order related to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the right of withdrawal by the customer. This operation will be carried out by the credit institution issuing the credit card used for payment or by crediting the sum to the bank account indicated by the customer. Stilo Fetti s.r.l. has the right to reject any product returned in a manner other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for communication of the product have not been respected exercise of the right of withdrawal.
EXPRESS RESOLVED CLAUSE
In case of non-payment of all or part of the purchase price of the Stilo Fetti s.r.l. reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code resolved this contract by sending a written communication to the customer's electronic address.
COMPLAINTS
For any complaint or clarification, the customer must contact the number 06.6789662 or the e-mail address info@stilofetti.it. The customer will be contacted for clarification within 3 (three) working days from the request.
APPLICABLE LAW AND JURISDICTION
This contract is regulated by the Italian law. The jurisdiction and exclusive jurisdiction for any legal action brought by the Purchaser under this warranty or any additional legal guarantees will be the Court of Rome. In case of victory of Stilo Fetti s.r.l. in an eventual legal action, the plaintiff must reimburse Stilo Fetti s.r.l. expenses, including attorney fees and court fees, incurred by Stilo Fetti s.r.l. for their defense.
POSTPONEMENT
For anything not expressly provided for in this contract, the provisions of Italian law in force apply.